I spoke to you yesterday to order a box of 10 A1 sized sheets of foamboard. They arrived at 8.15 this morning, which really surprised me at such a speedy delivery. I’d just like to thank you for a) letting me purchase them at a reduced cost, b) for being so friendly when I phoned you and c) for running such a fast and efficient company. I have ordered from you on numerous occasions in the past and I have nothing but praise for Graphics Direct. You can be assured of my continuous support.
Many, many thanks from Bryan Scott (a very happy customer).
Many thanks for your rapid delivery service – much appreciated, as all arrived in time for my Far East trip later this week!"
Rachel Howard, The Lighting & Interiors Group Ltd
Dear everyone at Graphics Direct, I just wanted to write in and say thank you for your superb service, I bought some foam board from you for modelmaking over Christmas and not only did it arrive quickly and well-packaged – by George (thank you sir!) – but also with a box of belgian chocolates inside! That was quite a surprise, one that my partner has also quite appreciated! Good on you all. Have a Merry Christmas"
How can you improve on great service. I do not know. My order was acknowledged by email, and when despatched notified of the delivery date to my phone, and reminded on delivery date with an approximate time for delivery. Delivery arrived within two minutes of the delivery hour that I was given. How can you beat that for service?"
I just received my order from you recently and I would just like to mention that I am extremely happy with the service I received. The products offered are excellent, the product I ordered arrived on time and is of a high quality. I would also like to mention that the text service is a great way to inform me of delivery and change it if I need to. I really feel like a valued customer and I will most certainly be ordering from you again."
Thank you for an excellent online shopping experience. Your website is clear and easy to use. I was kept up-to-date on progress. The goods arrived in good time and condition, and were as described. I would be happy to shop with again."
Formerly a Chartered Building Surveyor (F.R.I.C.S.)
I have placed two different orders with you recently and may I congratulate you on a superb service both times the first order was there the next day and the other you emailed with what day it would arrive and then on the day of what time within an hour and it was spot on. If only other companies were as reliable well done and you will get more business from me if I need something you can supply."
I rarely contact companies to compliment them on their service,but I have to say your service really impressed me, I bought a pack of a1 foam board, product is great, just what I wanted. The best thing is the contact with customers to let them know exactly when the product is going to come that day, and it did – never found this in a company before."
I had need of a couple of stencils the other day and could not buy them locally, so I called your company at 15.30hrs or maybe a little later, and expressed my need for them for the next day.
I was told that you would get them into the post as quick as possible and all things being equal I would get them the next day… And I did!
I can’t see how you could have improved on that!"
I cannot think of any suggestions as to how your company could improve your service – how do you improve on perfection?
My daughter needed a portfolio for her A level studies. We had no idea of what we were looking for so we turned to Google where we came across many different makes of portfolio. It was very difficult to see exactly what we were buying until we found your little product videos – simply brilliant.
The price was excellent value – half the price of a well known high street stationers who carried a similar portfolio.
I was also impressed with your order and delivery. Emails at every stage to let me know what was going on, I received the portfolio within a couple of days, and most impressively, I was given an option to change delivery to a time that suited me. The portfolio arrived on time and was well packaged and exactly what we needed.
I would not hesitate to use your company again – it was pleasure to deal with you."
Just wanted to say thank you soooo much for the fabulous service you have given me!
I ordered the item on Thursday lunchtime (yesterday)… and it arrived… at the time I was told to expect it… this morning!!!
I will certainly use your company again… I cannot praise you high enough!!!
Just a quick note mate to let you know that my order arrived quickly and safely after a couple of days. I am honestly stunned at the quality and performance of my new airbrush (H&S Infinity 2 in1), and simply cannot see myself ever wanting or needing to purchase another brush in it’s lifetime. These things cannot be good for your business if nobody needs another brush after purchasing this one! Either way I will still need plenty of things for it over the years, and so you can be assured of my repeat custom.
Just a quick email to say how delighted I am with your excellent service-many thanks,I shall definitely reccomend you to others and will certainly be buying again. I ,ll go through the normal system through the web-site to order a 5mil colour cup for my new airbrush. Once again many thanks,my order arrived as advertised today prior to 12.00—fantastic!"
Many thanks for the follow-up mail. I’m glad to tell you that I was very pleased with your service but regret that I will only be an occasional buyer from you, being now retired. (I could have done with a few more like you when I ran my business). Nonetheless, as always, for every positive response like this there are a great many customers out there who are similarly pleased but more reticent."
I know this email is to inform you of any improvement your customers could make but I had to write as I am really impressed with your great service, I deal with lots of craft sites and believe me when I say that your’s is the best ever. Your whole service, the E-Mails , the telephone conversations with Matt, informing me of the date I could expect delivery, then the actual time and now this E-Mail to check everything is OK, May I please state that your company and it"s staff need no advice from customers, they already have it right, keep up the good work, I would recommend you to anyone."
I found your site thru google and I’m so pleased I did. Your service was a dream. Very easy to order, the best price on the web, and free next day courier postage. I have recommended you to all my friends. Thanks once again."
Thank you for your follow up email.
I can’t offer any ideas for improvement as I thought your service was exceptional."
I would just like to say how pleased I was with the service I received from Graphics Direct.
The website is easy to navigate, payment was hassle free and my order arrived earlier than I’d expected which was fantastic. The items I’d ordered were also extremely well packaged and arrived in pristine condition!"
I just want to say that I was very pleased with the service I received recently from Graphics Direct.
You were very helpful when I rang up with questions, and turned around my order very quickly. My need was urgent and despite the order being placed after 4pm, I still received the package the following day, although I hadn’t paid for next day service – many thanks!
I would recommend your services 100%"
Just a quick e-mail to say thank you so much for the fantastic service at graphics direct, I most certainly will recommend you and get back to you if any other services are required."
Many thanks for your call.
I would like to take the opportunity to congratulate you and all your team at Graphics direct on a fabulous buying experience. How rare is it to be given a delivery date, even better the option to change it to suit yourself with no more than a couple of clicks of the mouse, to be given an e-mail on the day to give a one hour delivery window was unexpected and very welcome.
I would not hesitate to recommend Graphics Direct, I have in fact mentioned you to my fellow students, I’m delighted with my Rotring pen set and drawing board, the packing could not have been neater or safer, I could not in any way give you anything less than 100% for customer service and I feel that I am a valued customer, not just a number. What ever you do, don’t change too much, their really is no need.
I sincerely wish you and all who contribute to the efficient running of your company the success you so richly deserve. I will certainly be looking to purchase from you in future.
Just wanted to take the time to say thank you for the great service and product.
Our order arrived within days but sadly had some damage to the table top. I emailed you the problem and without issue, 2 days later a replacement top arrived. It’s now been assembled and looks great.
Your customer service is fantastic and I would highly recommend you."
Just wanted to say many thanks for a fantastic service!
I got the email informing me of the delivery window this morning, meaning I didn’t have to spend all day waiting for the delivery and the items turned up on time, very safely packaged.
Excellent service, I wish all online purchasing was as good as this."
Just to say thank you very much for the Challenge Ferndown A2 board.
We are really pleased with it and delighted with the speedy delivery."
Thank you for the very prompt delivery of my drawing board, pens, paper and compasses. The website was easy to navigate and shopping cart worked well. Most impressive was the saving over going to my local Heather Bank where for the same items I would have paid 68% more!"
Can I please offer my thanks for your help and assistance in choosing and purchasing the H&S Infinity 2-in-1 Airbrush. The service was superb & delivery outstanding – I ordered at about 2pm and had the airbrush the next day. Not only that, but the price was better than any other I found, both on the ‘net’ and by ’phone. All important considerations for professionals!
A sincere thanks for excellent service and I can thoroughly recommend Graphics Direct to anyone."
Thank you for your mail to check how I feel about my recent shopping experience at Graphics Direct.
Actually, I don’t see how you could improve. You delivered exactly what I wanted in double quick time and at a very competitive price – and then took the trouble to check if everything was OK. Well done!"
C M Brennan
Thanks for the email, I have to say that Graphics Direct is fantastic ! I honestly don’t think the service can be improved. It’s easy to find what I’m looking for, prices are reasonable, shipping is incredibly fast and I’ve never had a problem.
I work in the customer service industry and have had my share of poor experiences and I’m glad to say that has never been the case with yourselves.
I’m one happy customer and I WILL be ordering from you again."
Thank you for your email. As a first time customer of Graphics Direct, I’d like to take this opportunity to let you know how I feel about the product and service that your company offers.
I was confident when I placed my order with yourselves that the Orchard Priory Deluxe A1 drawing board would meet my requirements, as a solid item of office equipment for my home study. What maybe wasn’t readily apparent from the photos on your site was just how well made this product is. I am more than satisfied with my new board and I can promise you that it will serve many years of use whilst I work from home (I am an architectural technologist and also studying part time for my degree at Southampton Solent University).
I was also very very satisfied with the delivery of my drawing board. I had carefully read the notes associated with your drawing board supplies and was anticipating a 4 or 5 day period for manufacture, followed by a 1 to 2 day delivery time which, living and working on the Isle of Wight, I honestly expected to be 3 to 4 days minimum. My order was placed on the Monday afternoon so realistically I was expecting delivery to be somewhere around this coming Wednesday. I received my order on Friday lunchtime. Outstanding !!
Bad news travels around the world in seconds these days, whilst good news seems to stop dead in its tracks. I think that my experience of Graphics Direct is worth taking a few minutes to acknowledge, and I would like to thank you for a superb service.
Not only will I be using Graphics Direct for all of my drawing office needs in the future, but I will have absolutely no hesitation whatsoever in recommending your company to all of my colleagues and friends, both at work and university. If you have a testimonials page on your website please feel free to use any or all of this email if you would like to.
From an extremely satisfied customer."
Biggs Talbot Architects
Thank you for a superb and efficient service. My son needed the drawing board for school, the class were really impressed with the package and your web site address was passed on to other pupils."
I am replying to the e-mail you sent me this morning thanking me for my order. This was the first time I have placed an order with you. I ordered 10 white A1 sheets of foam-board and 10 A1 sheets of mounting card. I placed my order with you last Wednesday afternoon and received the goods at lunchtime the following day. Even though I only paid your normal P&P charge that was really exceptional service. Thank you for such incredibly speedy delivery and service. I have nothing but praise for you and will certainly be ordering from you again in the near future. I have already added your website to my list of favourites.
The fact that you personally took time out to ask for my opinions only confirms my feeling that you run a quality company that I fully intend to support."
Bryan Scott (one very satisfied customer)
Everything arrived as ordered and extremely prompt delivery as usual."
Just a note to say how very pleased we were with the speed and efficiency of your service, many many thanks"
Director, IDM Limited
Many thanks for your very prompt service in sending out the 2 portfolios and sleeves I ordered on the day I ordered them!
Even though they were in stock, I was very impressed to receive a confirmation of dispatch from your carriers confirming dispatch only half an hour after I received your order confirmation (i.e. on the same day I placed the order), and even more impressed when they arrived the next day…"
With best regards,
Admiral Design & Print
I just had to write and tell you how pleased I am with this compressor and airbrush set. I don’t know how you do it for the money. When I think back 20 years ago to what I was paying for a Double Action Airbrush and what I’ve got here I am simply amazed. I know it’s all made in Taiwan but what isn’t these days? Delivery was superfast as well. Thank you for the excellent advice Chris as I phoned you first before placing my order online.
I should have bought something like this before as I’ve been using a 100 litre tank compressor in my garage but it’s too cold to work out there at this time of year- so now I can work inside."
Just to say a big thankyou for the prompt delivery of the drawing board, ordered late afternoon and delivered the following morning, fantastic service!!!"
Many thanks for your efficient service. Excellent, just as I used the last squirt from my old can of Spraymount … Perfect !"
I am glad to receive this e-mail as it has prompted me to send this response that I was thinking about.
From my point of view I was 100% satisfied with your service and expect to use you again for my son’s university needs.
The service over the phone was personal and friendly and I wanted to tell you that the deliver arrived exactly as you suggested the next day (almost to the minute). This was great for us as the delivery was just 30 minutes before my son left to return to University.
I realise we could not expect such perfection in the future but I wanted to tell you how impressed we were.
Thanks again.A very satisfied customer."
Just a quick word to thank you for the very quick delivery of my compressor.
Ordered at 15.00 on th 13th and it arrived at 8.05am the next morning, very impressive service!
It’s a shame not all companies provide the service you do."
Thank you very much to Graphics direct, quick delivery and really good products!
Thank you for the e voucher also. Unfortunately I have all I need for now, but i will be sure to recomend you to others on my course and I will be using your services again in the future!!!"
Thank you for the replacement A3 portfolio. It has been a pleasure to deal with a business that is not only very efficient but has outstanding customer service and excellent prices."
Goods arrived yesterday – all fine.
This is my first time order with yourself and I will definitely use you again. Your price was 50% less than where I usually purchase from."
Cath from Rotherham
My order arrived first thing morning. I am extremely impressed and will certainly be recommending your site to my colleagues."
Sally Turner, Greenwich University
Thank you for your brilliant service!!!!!
I ordered my product on Saturday evening and it came through today! – I am very pleased at the delivery service and extremely pleased with the product! – I would recommend your business to my college as your prices beat the art shop in Preson city centre!
Once again thank you – I hope to do business with you again."
Mr. A. Coakley
Thank you for your rapid response to my recent order, I was very impressed. Looking forward to trading with you again soon."