FAQ

Q. Who are Graphics Direct?

A. Graphics Direct was set up in 1998 to give students and professionals access to quality Graphic Design materials at affordable prices. With discounts of up to 70% off retail prices you will be amazed at the savings you can make.

Q. Is your website secure for credit card transactions?

A. The Graphics Direct website incorporates a 128 Bit Encrypted Secure Server. This means that all the data you provide is safe and secure.

Q. How do I buy online from your website?

A. Simply click on the main categories on the left hand side of the page and then a sub category list will appear. Click on the product areas that you are interested and then add to basket. You can also search for products you require by using the search facility. If you require more information on that product before purchasing then simply click on the INFO button and a larger image and in many cases a longer description will appear. Add the product to the basket then either continue shopping to buy more products or go to the checkout. You will then be asked to enter your name and address (if you have not registered) and also a delivery address if this is different to the invoice address. Choose your method of payment and follow the payment instructions.

Q. How long will my order take to be delivered?

A. We have various delivery options. If the product you require is in stock you have the option to upgrade your order to a guaranteed next day delivery and even a next day morning delivery. This applies to mainland uk but does not include Highlands and Islands. Standard delivery is 1-2 days. Please note not all products are available for next day delivery and are marked accordingly.

Q. Do you have to be a Member to buy from Graphics Direct?

A. NO you don’t have to be a member to buy from us. The reason we have a members section is so you don’t have to enter your details every time you want to purchase from us. There are however other advantages of being a member. We let you know about special offers before anyone else. And often have special prices that only members can access.

Q Will my details be used for Marketing Purposes?

A. We will not pass your details on to any third party organisations however you may receive Special Offers and Newsletters from Graphics Direct from time to time via email or post. Should you wish to opt out from these please email: sales@graphicsdirect.co.uk

Q. What is a back order?

A. A back order refers to products which are currently out of stock but you can still add these to your basket and pay for them but it will not be shipped until they come back into stock.

Q. How do I return my item?

A. If for any reason you are not completely satisfied with your purchase, please contact us in writing within 7 working days of your delivery and return it to us with this form filled out within 14 days for exchange or refund. Refunds will be made within 30 days of the item being returned to us. Postage costs will not be refunded on unwanted items.
 

To be eligible for a refund the goods must be unopened or unused in any way at all. We must be able to resell the goods for full value once returned to us. 
If returns arrive in poor or unsalable condition the refund will not be available.

The goods must be returned at the cost of the customer unused and in their original packaging to the following address:- 
GDL Supplies Ltd, 
Unit 16, Rudgate Business Park, 
Tockwith, 
York, 
YO26 7RD

Please remember to obtain Proof of Posting Certificate from the Post Office as we cannot be held responsible for items lost in the post. We will refund your money less any carriage charges within 30 days of receipt of the goods.

Click here to download to Returns Form

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