Customer Service

Contact

We are here to help with any enquiries you may have about our products and services. Our offices are open Monday to Friday from 8.00am until 5.30pm

Please call during these times on:

Telephone: 01423 359730
Fax: 01423 358849

E-mail sales@graphicsdirect.co.uk

Registered for VAT 227523025
LTD Registration 8679216

Security

Please remember that our online store is fully secure to ensure that you can shop with confidence.

Secure Online Payments

With Graphics Direct your personal details safety is guaranteed because we use the latest security measures to protect your details when you shop with us.

You may pay for your orders using one of the methods below. We do not store any personal financial information provided to us while making a payment, nor do we share this information with 3rd parties.

 PayPal

You can instantly and securely make payment with your Paypal account or checkout using a Credit Card.

Amazon Checkout

 Login and Pay with your Amazon account is a fast, easy and safe way to pay online and on mobile. Use the information already stored in your Amazon account to login and pay.

Proforma Invoice

If you wish to make a Payment via BACS please request a Proforma invoice and we will send you one across with our bank details attached.

Purchase Order

If you already have a credit account set up with us you can checkout with a Purchase Order. Please make sure you insert a Purchase order number in the relevant field. 

Packaging

We take the utmost care to ensure that your order is extremely well packaged to ensure that it arrives safely as well as promptly.

We also believe that we have a responsibility to our environment and as such we re-use boxes and packaging materials wherever possible.

Delivery

Most of our orders are delivered to UK addresses within 2 days using our standard delivery service at a cost of £4.99. We base our delivery charges on Royal Mail and Courier rates. Channel Islands, N Ireland and Scottish Highlands orders will have to be quoted for Delivery separately due to the different cost implications. Please see our Delivery section for more info.

Customer Service

Please telephone 01423 359730 (charged at standard rate) between 08:00-17:30 Monday to Thursday and 08:00-1700 on Friday

or

Email us at sales@graphicsdirect.co.uk

Returns

If for any reason you are not completely satisfied with your purchase, please contact us in writing within 7 working days of your delivery and return it to us with the returns form (downloadable at the bottom of this section) filled out within 14 days for exchange or refund. Refunds will be made within 30 days of the item being returned to us. Postage costs will not be refunded on unwanted items. Damaged goods must be reported to us within 24 hours of delivery and preferably signed for as damaged with the courier on receipt of the goods. Damaged goods can only be returned or refunded within 7 working days of delivery.

To be eligible for a refund the goods must be unopened or unused in any way at all. We must be able to resell the goods for full value once returned to us. 
If returns arrive in poor or unsalable condition the refund will not be available.

The goods must be returned at the cost of the customer unused and in their original packaging to the following address:- 
Graphics Direct.co.uk, 
Unit 16, Rudgate Business Park, 
Tockwith, 
York, 
YO26 7RD

Please remember to obtain Proof of Posting Certificate from the Post Office as we cannot be held responsible for items lost in the post. We will refund your money less any carriage charges within 30 days of receipt of the goods.

Click here to download to Returns Form

If you wish to make a complaint

We do genuinely make every effort to impress you with the service that we offer, however if you feel in any way disappointed with us for whatever reason then please contact the Managing Director, Chris Booth who will treat the matter with complete confidence on 01423 359730

We guarantee to acknowledge your complaint within 3 days and aim to resolve the matter completely within 7 days.

Your Cancellation Rights

If you wish to cancel your order you have the right to cancel your order, for any reason, within 7 working days, starting from the day after you receive the goods. The goods should be returned to the following address at the cost of the customer:

Graphics Direct.co.uk

Unit 16,

Rudgate Business Park,

Tockwith,

York,

YO26 7RD

 

Please remember to obtain Proof of Posting Certificate from the Post Office as we cannot be held responsible for items lost in the post. Subject to receiving the goods unused and in their original packaging, we will refund your money within 7 days of receipt of the goods.

 

 

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